Service Support Plans
We offer a wide range of Service support plans to meet your requirements. Please find below details on our standard Support Plan packages. Should you require a tailor-made Plan please contact our sales department on 01788 890235 or email
Basic Support Service Plan (SC001)
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Urgent Same Day Mechanical Telephone and Email Support
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Urgent Same Day Electrical Telephone and Email Support
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Urgent Same Day Email Software Support
Online Support Plan (SC002)
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Urgent Same Day Mechanical Telephone and Email Support
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Urgent Same Day Electrical Telephone and Email Support
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Urgent Same Day Email Software Support
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Urgent Same Day Remote (TeamViewer) Support for Software related problems and program support
Extra Support Plan (SC003)
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Urgent Same Day Mechanical Telephone and Email Support
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Urgent Same Day Electrical Telephone and Email Support
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Urgent Same Day Email Software Support
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Urgent Same Day Remote (TeamViewer) Support for Software related problems and program support
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Free of charge Software Updates
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Priority despatch of parts
Premium Support Plan (SC004)
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Urgent Same Day Mechanical Telephone and Email Support
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Urgent Same Day Electrical Telephone and Email Support
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Urgent Same Day Email Software Support
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Urgent Same Day Remote (TeamViewer) Support for Software related problems and program support
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Free of charge Software Updates
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Priority despatch of parts
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One Annual Site Visit to carry out a full Machine Health Check and Scale Calibration Check, including issuing a Certificate (subject to passing the test).
Premium Bronze Support Plan (SC005)
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Urgent Same Day Mechanical Telephone and Email Support
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Urgent Same Day Electrical Telephone and Email Support
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Urgent Same Day Email Software Support
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Urgent Same Day Remote (TeamViewer) Support for Software related problems and program support
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Free of charge Software Updates
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Priority despatch of parts
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One Annual Site Visit to carry out a full Machine Health Check and Scale Calibration Check, including issuing a Certificate (subject to passing the test).
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Priority Site Visit which includes up to 3 Site Visits per annum for Breakdown Cover, price includes travel time to site, mileage to site and up to 5 hours on-site during our normal working
hours
Premium Silver Support Plan (SC006)
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Urgent Same Day Mechanical Telephone and Email Support
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Urgent Same Day Electrical Telephone and Email Support
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Urgent Same Day Email Software Support
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Urgent Same Day Remote (TeamViewer) Support for Software related problems and program support
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Free of charge Software Updates
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Priority despatch of parts
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One Annual Site Visit to carry out a full Machine Health Check and Scale Calibration Check, including issuing a Certificate (subject to passing the test).
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Priority Site Visit which includes up to 5 Site Visits per annum for Breakdown Cover, price includes travel time to site, mileage to site and up to 5 hours on-site during our normal working hours
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10% Discount on all parts
Premium Gold Support Plan (SC007)
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Urgent Same Day Mechanical Telephone and Email Support
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Urgent Same Day Electrical Telephone and Email Support
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Urgent Same Day Email Software Support
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Urgent Same Day Remote (TeamViewer) Support for Software related problems and program support
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Free of charge Software Updates
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Priority despatch of parts
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One Annual Site Visit to carry out a full Machine Health Check and Scale Calibration Check, including issuing a Certificate (subject to passing the test).
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Priority Site Visit which includes up to 5 Site Visits per annum for Breakdown Cover, price includes travel time to site, mileage to site and up to 5 hours on-site during our normal working hours
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10% Discount on all parts
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Contract includes free replacement Printed Circuit Boards should they fail
Pre-Paid Service Support Plan (SC008)
The Pre-paid Service Support Plan is a contract that does not expire.
You simply purchase visits in advance at a reduced cost. When you use up all your pre-paid visits you simply top them up.
Having a Pre-Paid Contract gives you the benefit of a Priority Site Visit which includes travel time, mileage and up to 5 hours on-site. The visit van be for a Breakdown, Training, Setting up new Products or even for the Annual Scale Calibration check.
* above Support Plans are subject to contract terms and conditions